Current status
The business has not yet supplied an approved complaints contact, response times or accreditation-scheme escalation route. The website therefore does not pretend that a complaints process is operational.
Required process before launch
The final process should explain how to identify the property/job, acknowledge the complaint, investigate it, provide a written outcome, retain complaint data and escalate unresolved assessment concerns to the relevant accreditation scheme where applicable.
Urgent issues
A website complaint route is not an emergency service. If there is an immediate threat to life or property, use the appropriate emergency service rather than waiting for a website response.
This page is accurate for the current unconnected pre-launch build. It must be reconciled with the real business, hosting and data flows before deployment.